Avaya Partners with LivePerson to Reinvent Customer Experience Solutions

Avaya, a global leader in solutions to enhance and simplify communications and collaboration, has announced a strategic partnership with LivePerson, Inc. LPSN, a prominent provider of conversational commerce solutions. The collaboration is set to transform the customer experience (CX) landscape by integrating products, marketing strategies, and services. By doing so, the two CX champions will deliver a fully unified, omnichannel suite aimed at providing faster value realization and an accelerated, risk-mitigated pathway towards novel innovations for their clientele. Avaya's rich legacy in contact center solutions merges with LivePerson's trailblazing conversational commerce technology to serve customers with on-premises, hybrid, or cloud-based contact centers.

Enhancing Omnichannel Communications

As businesses continue to navigate the complexities of customer interactions across multiple channels, the Avaya and LivePerson partnership promises to streamline engagement by optimizing each touchpoint. Their joint efforts will cater to the rising demand for more integrated and coherent customer journeys. This partnership stands as a testament to both organizations' commitment to driving enhanced CX through innovation, backed by a robust service infrastructure that promises quicker deployments and a richer feature set. Avaya's global footprint in communication solutions combined with LivePerson's pioneering AI-powered messaging technology sets a new benchmark for seamless customer engagements.

Dedicated to Customer Success

The alliance between Avaya and LivePerson extends beyond technology integration, venturing into unified go-to-market initiatives and service offerings. Both entities are dedicated to ensuring customer success by providing continuous support and updates, ensuring that enterprises can stay at the forefront of customer experience trends. The collaboration is rooted in a shared vision to deliver consistent, personalized, and intelligent customer interactions that can be scaled according to business needs. This strategic partnership aims to ease the digital transformation for contact centers by providing a fortified and cohesive suite that is capable of addressing the full range of customer demands in an ever-evolving digital economy.

partnership, innovation, integration