Duke Energy and Piedmont Natural Gas Collaborate with BBB to Combat Customer Scams

Duke Energy Corporation DUK, a leading American electric power and natural gas holding company based in Charlotte, North Carolina, has announced a collaborative initiative with Piedmont Natural Gas to work alongside Regional Better Business Bureaus. The goal of this partnership is to bolster the protection of customers against the increasingly prevalent issue of scams. As fraudsters become more sophisticated, the need for stringent defensive measures has escalated, prompting this proactive response from two key players in the utility sector.

Combating Scams with Education

The alliance with the Better Business Bureaus is centered around customer education, focusing on the dissemination of essential information to help customers identify and avoid falling victim to scams. Both Duke Energy and Piedmont Natural Gas are putting considerable effort into informing the public about the typical tactics used by scammers, such as demanding immediate payment or personal information under false pretenses. Through workshops, online resources, and direct communication, customers are being armed with the knowledge they need to safeguard themselves against fraudulent activities.

Enhancing Customer Service and Protection

In addition to educational efforts, DUK is also improving upon its customer service capabilities as part of the comprehensive strategy to combat scams. Enhanced protective measures, including more secure transaction processes and vigilant monitoring, are being implemented to ensure that customer interactions with the companies remain secure and trustworthy. By fostering an environment of security and reliability, Duke Energy and Piedmont Natural Gas hope to not only shield customers from immediate threats but also establish a stronger, more resilient customer-company relationship.

DukeEnergy, PiedmontNaturalGas, Scams