IndiGo Introduces AI-Powered Chatbot 6Eskai for Streamlined Ticketing and Customer Service

India's prominent carrier, IndiGo, announced on Monday the launch of a cutting-edge chatbot named 6Eskai, crafted on the advanced artificial intelligence (AI) framework, harnessing the capabilities of GPT-4 technology. The AI-based platform is designed to overhaul the customer service experience by facilitating seamless interactions that include a plethora of options such as efficient ticket booking, the application of promotional discounts, and prompt web check-in procedures.

Enhanced Customer Service with AI

The integration of AI into customer service channels marks a significant step by IndiGo to align with digital transformation trends in the aviation industry. 6Eskai, the innovative chatbot, stands as a testament to the airline's commitment to leveraging technology for improved customer satisfaction. It is equipped to handle an array of queries and tasks, emulating a deep understanding of the intricacies involved in air travel, all with the goal of offering passengers a more intuitive and hassle-free experience.

Partnership with Microsoft

Powering this technology at the core is the GPT-4 framework, which represents one of the most sophisticated AI technologies available. This move showcases not just the airline's forward-thinking approach but also illuminates the profound influence of companies like Microsoft Corporation MSFT. As a titan in the tech industry, Microsoft's advancements in AI, notably in software like the Windows operating system and Office suite, continue to shape how businesses across various sectors innovate and evolve. Microsoft's pivotal role in developing technologies that empower such solutions further solidifies its position as a leading entity in the vast landscape of information technology.

IndiGo, AI, Microsoft